Frequently Asked Questions

ICHIZEN focuses on Uji, Kyoto tea heritage and works with Kyoto tea specialists for refining, inspection, and fine milling.

The profile emphasizes vivid color, calm umami, and a clean finish, balanced for both straight matcha and milk-based drinks.

Yes. The minimal packaging and quiet Japanese tea ritual work well for personal gifts and corporate gifting.

Each product page lists ingredients, whether any of the 8 mandatory allergens apply, the best-before date, and storage under Specification. Our disclosure policy is set out in Food Labeling & Allergens. If you have a severe food allergy, please contact us before ordering.

ICHIZEN products are food, not pharmaceuticals. They are not notified as Foods for Specified Health Uses or Foods with Function Claims, so we do not present any health-benefit claims.

Orders usually ship within 2-5 business days after payment confirmation. Preorders and large orders follow their individual guidance.

Shipping fees are calculated at checkout based on destination, weight, and order contents.

Because this is a food product, customer-convenience returns are generally not accepted. Damage, incorrect shipments, or quality issues are handled after review.

Keep it tightly sealed away from heat, humidity, and light. For the best aroma and color, use it soon after opening.

A bamboo whisk gives the finest texture, but a shaker or small milk frother works well for everyday preparation.

Yes. We can discuss use cases for cafes, hotels, retail, and corporate gifting based on your expected volume.

We review use case, volume, and delivery timing individually. Please contact us with the details first.

We publish comments from customers who actually purchased, with their permission. We do not pay for reviews, and we never withhold one because the rating is low.