Notice Under the Act on Specified Commercial Transactions

Seller
Wakimoto Jokoen Co., Ltd.

Responsible officer
Naoki Hayashi, President and Representative Director

Address
5-5 Kitaguchi, Taga, Ide-cho, Tsuzuki-gun, Kyoto 610-0301, Japan

Telephone
+81-774-82-3102

Email
office@kaneiku.com

Business hours
8:00–17:00 JST (business days follow our company calendar)

Prices are shown on each product page including tax. The following costs may apply in addition to the product price. All amounts are shown at checkout before you confirm the order.

• Shipping fees, calculated from destination, weight, and order contents
• Surcharges for special delivery methods such as refrigerated shipping
• Fees associated with the chosen payment method
• Customs duties, import taxes, and clearance fees for international orders, which are the customer's responsibility unless collected at checkout
• Reshipping fees caused by an incomplete address, long absence, or refusal of delivery

We do not invoice costs afterwards that were not shown at checkout.

Only the payment methods displayed at checkout are available.

• Credit card: processed at the time of order. The billing date depends on your card issuer's cycle.
• Other payment services: charged according to each provider's terms.

Orders usually ship within 2-5 business days after payment is confirmed. Orders placed on weekends, Japanese holidays, year-end holidays, or other closure periods are reviewed and shipped from the next business day onward.

For preorders, made-to-order items, and large B2B orders, the timing shown on the product page or in post-order communication applies. If dispatch is delayed by inventory, we contact you individually.

Because matcha and food items change in quality after opening, we do not accept returns or exchanges for reasons of customer convenience, for hygiene and quality-control reasons. This includes changed preference, order mistakes, long absence, and refusal of delivery.

In the following cases, please contact us through the form within about 7 days of delivery. After review, we respond with an exchange, reshipment, or refund.

• The item arrived damaged
• An item other than the one ordered was delivered
• There is an obvious quality defect

Changes or cancellations are accepted only if you contact us before we begin preparing the shipment. If a return is required, please do not send the item back before receiving instructions from us.

• Where we limit purchase quantities, this is stated on the product page.
• Some countries and regions cannot be served because of food import restrictions. If this applies, we contact you after reviewing the order.
• Minors should order only with the consent of a parent or guardian.
• Prices, shipping fees, and payment methods may change without notice. Revised terms apply to orders placed after the change.